ED Radiology Triage - Medical Student Manual
  • General Instructions

  •           - Pertinent info to obtain for every phone call request
              - Using the PACs and other clinical software
  • Yale Triage Instuctions

  •           - Study approvals: Ultrasound | CT | MRI | Neuro CT/MRI | Nuclear Med | IR 
              - Read requests
              - Calls for radiology related questions
  • West Haven VA Triage Instructions

  •           - VA study approvals
              - VA read requests
  • Teleradiology Instructions

  • Yale Health Plan Instuctions

  • Phone Use & Important Numbers

  • General Instructions
    Noteworthy Links

    Google Documents - Login to iGoogle for an updated contact list with phone numbers (see Google Docs) and other resources (email yale.dxrad@gmail.com for login).

    Contact List - Med student contact list without phone numbers (EMAIL THE LIST).

    Calendar - Med student shifts.

    Yale Dx Radiology Website - Intranet has contact info for faculty & residents (ask resident for Intranet login).

    www.amion.com - access the radiology call schedule (ask resident for login id).

    Yale Webmail

    Yale-New Haven Hospital Clinical Workstation
    Additional Tools

    Dx Rad ED Triage Manual

    Patient Tracking Spreadsheet
       Spreadsheet for tracking patients and sorting by different criteria (save to workstation, open, then copy and paste Pt names and MRNs from IDX, e.g., example list).

    Patient Information List
       Record Pt info for call in requests (print, cut lengthwise, staple). Extended List.

    PE Protocol in Pregnant Pts
       Informed consent form for pulmonary CTA in pregnant patients

    PE Protocol - Wells Criteria
       Clinical probability of PE.
    Typical after-hour requests:
    • Approval for a study
    • Reading of a study

    • Status of a study
    • Radiology related questions

    After-hour coverage includes the following sites:
    • Yale ED (AB side, C side, Pedi, etc)
    • Yale Inpatient (medicine/surgery/PICC nurse, etc)
    • West-Haven VA ED (AOD = attending physician in the ED)
    • West-Haven VA Inpatient (SOD = surgical resident; MOD = medical resident)
    • Guilford/Shoreline ED (refer to teleradiology intructions)
    • Yale Health Plan (rarely)

    FOR ALL STUDY REQUESTS:
    • Always establish who you are talking to and what they are requesting.
    • Always ask where the patient is (e.g., Yale vs VA; ED vs Inpt; AB side vs C side)
    • Always obtain the following Pt info:
      1. Patient Last Name
      2. Medical Record Number (Yale) or SSN (VA).
      3. Patient age and gender.
      4. Brief, pertinent medical history
    • Always obtain the clinician's name and their contact number (e.g., pager or portable phone).
    NOTE: If patient is younger than 18, ask the ED Radiology attending if they feel comfortable reading that particular study. If they don’t, then you have to give the Pediatric On-Call person’s pager # to the requesting clinician.



    PACS (Picture Archiving & Communication System) and Other Software:
    There are several programs that you will need to use to track patients, orders and images.
      For patients and studies at YNHH or Shoreline:
    • IDX - check here to see that orders have been entered for all requested study approvals. You can also easily copy and paste patient's names and MRN's from IDX into an Excel spreadsheet for tracking.
    • Synapse - check this PACS program for images from completed studies, reports and any past studies. You can drag patient's studies onto your desktop for quick access throughout your shift.
    • Sunrise Clinical Manager - although not essential, SCM can make your life easier in tracking down patient locations (e.g., AB vs C-side), labs (e.g. Cr, WBC, LFTs), dictated reports, etc. You can create your own list each evening, then copy patients to your list from the hospital lists for the "Emergency Department", "Adult Medicine", etc or directly from a "Find Patient" search.
      For West Haven VA studies:
    • Kodak WX Client - this PACS program runs on the dedicated VA computer and must be connected to the VPN before it can be accessed. To load multiple studies simultaneously, open a new WX Client session for each study. Studies take some time to load on this computer, so prioritize your READ requests accordingly.

    Yale Triage Instructions
    Page Navigation
    General Instructions

    Yale Instructions

    VA Instructions

    Teleradiology

    YHP Instuctions

    Phone Use & Numbers
    STUDY APPROVALS:
    • Obtain all the pertinent info for CT, US or other imaging requests.
    • Tell the requesting clinician that you will run it by the Resident. If there are any problems or questions, you will call them back. Do not keep the requester on hold while you go present it to the resident.
    • If a pertinent detail is pending (eg creatinine or urine HCG), ask the requester to call back with the information when it is available and inform them the study will not be performed without that information.
    • Present the case to the resident.
    • If they approve it, make sure they protocol the study in IDX.
    • Inpt ultrasounds need to be scheduled by the ED secretary or the US tech before they can be protocolled.
    • Also, check with the US tech at the beginning of the shift to see if he/she wants to be called for each approved US or if he/she wants to just go by IDX.

      Ultrasound Approvals:
    • All ultrasound approvals (inpatient and ED) are approved and protocoled by the ED radiology resident.
    • If you or any clinician need to speak to the ultrasound tech or fellow (fellow is in house usually until 8 pm), call 8-9402 (option 3).
    • Routine carotid ultrasounds are not done after hours or on weekends. Only limited carotid ultrasounds in the setting of trauma to look for dissection are performed.
    • General arterial surveys (native vessels) of the extremities with ultrasound are not performed. If a patient has an arterial graft, it can be evaluated for patency, etc.


    • If inpatient ultrasound is requested:
    • Ask why the study is urgent. Only urgent inpt studies are done after hours.
    • If the patient is not an ICU patient, confirm that the patient can travel (i.e., come down to Radiology for the study). In general floor patients do not need portable exams (“the patient doesn’t want to come down” is not an appropriate reason). After hours/on weekends, there is limiting staffing for ultrasound techs – portable exams are very time consuming and prevent the tech from taking care of ED cases.
    • Any issues, discuss it with the resident.


    • If transvaginal ultrasound is requested:
    • What is the urine HCG?
    • If she is pregnant and less than 10 wks, please remind the requester to send off a serum HCG. The study will not be delayed while waiting for the results, but we need to have it cooking so we can accurately read the study.
    • Is the woman bleeding?
    • If a younger patient (particularly adolescents), has she ever been sexually active (can’t do TVUS on young women (or children) who have never had intercourse without their (or their parent’s) explicit consent). In general, we don’t do TVUS on kids.

      CT Scan Approvals:
    • If contrast is required, ask for CREATININE (from that day)
    • Urine HCG for women less than 50 years old (don’t just ask “is she pregnant?”)
    • ALLERGIES (If positive, ask what the reaction is)
    • Patient MUST usually have a peripheral IV. Central lines do not work for some studies. In general, for general survey studies with IV contrast (CT abdomen/pelvis, CT of neck, etc), a central line can be used. Any type of CT angiography (PE protocol, CTA of the neck, dissection protocol) must have 20G peripheral line or larger – NO central lines. External jugular (EJs) line cannot be used in any case.
    • Pulmonary CTA (PE Protocol) in pregnant patients requires special documentation of informed consent.
      CT approval exceptions:
    • CT Brain without contrast does not require approval.
    • CT C-spine without contrast does not require approval for patients age 55 and older.
    • Inpatient Neuro: Approval and read requests for CT of head, neck or spine on inpatients are typically referred to neuroradiology.

      MRI of head, neck, or spine approvals:
    • All requests handled by the Neuroradiology fellow on call. The same rule applies for CT head, neck or spine cases on all inpatients. See later section on Neurorad Fellow.

      Body or Musculoskeletal (MSK) MRI approvals:
    • There are very few emergencies requiring body or MSK MRI after hours, so get the brief details of the case, particularly why it is urgent.
    • Get a pager # from the requesting clinician so you can call them back – since it may take a little while to work it out.
    • Discuss it w/ the ER resident. If they feel it is appropriate, they will help you figure out who needs to be contacted.

      Nuclear Medicine:
    • The pager number for the Fellow is on www.amion.com (log-in: yu rad)


      Interventional Radiology:
    • All requests are handled by the IR fellow on call. See later section on IR Fellow and specific instructions regarding urgent procedures.

    READING STUDIES:
    For all read requests, first check on Synapse to see if:
    1. The study has actually been done/loaded (portable films always have a slight delay), and
    2. The study has been dictated already.
    • If the study has not been done and it is a CT or US, make sure it has been approved/protocolled (check IDX).
    • Questions about when an xray will be done can be referred to the ED radiology secretary (8-2355)
    • If the study has been dictated, read them the impression or refer them to Synapse for the report.
    • For unread ED cases, check with the appropriate resident (plain film vs CT/US) about it.
    • For unread inpatient cases, see Neuroradiology and Teleradiology sections.
    • For VA cases, see VA section.
    • For Yale Health Plan, check with the appropriate resident (plain film vs CT/US) about it.
      Regarding Inpatient Neuro Studies (and ED petrous bone or Neuro CTA studies):
    • When an inpatient neuro study has been performed AND requires an urgent/emergent reading, the Neurorad fellow (and ultimately the associated neurorad attending) is responsible for interpretation.
    • The Neurorad fellows traditionally go home, after they have completed their readout and associated emergent case-work on weekend days. This time is variable. It does not change the ultimate responsibility, however.
    • Just as a reminder, the Neurorad fellow is also responsible for ALL (including ED cases) Petrous Bone and CTA (Circle of Willis Studies).
      Regarding "Wet" Reads:
    • Residents should NOT be giving wet-readings, except under extraordinary circumstances. The attending is physically in the room to avoid this.
    • The medical student should NOT be communicating results on trauma cases.
    • If incidents occur where an "incorrect" wet read is communicated by a resident or med student, please notify Dr. Howie Forman ASAP.

    RADIOLOGY RELATED QUESTIONS:
      Calls frequently pertain to how someone can reach a particular service:

      Interventional Radiology
      :
    • The IR Fellow pager is 370-0915 (It is the only pager number that never changes)
    • When queried about V/I services, through the ED, we appropriately refer clinically urgent cases to the V/I beeper. However, there are rare cases where the clinicians may need faster or additional contact info. In such cases, the backup number (as listed on www.amion.com) is 785-7026. While this number requires an extra step (reaching an answering service and then a return call from the attending), it is the most direct way to reach the attending on call. Please use your judgment in calling this number, but do not hesitate to do so, when such an emergency arises.
      Neuroradiology Fellow:
    • On normal weekdays, there is a Fellow in house until 11pm. They handle all inpatient requests for approving or reading neuroradiology exams, e.g., head CTs, brain MRIs, etc (phone numbers 8-3173 and 8-6215).
    • On weekends, the Fellow is in house both Saturday and Sunday, but the hours vary. They are usually here at least between 9am and 2pm.
    • Outside of the above times, inpatient neuro CTs are generally read by the ED team. Specialized CTs (eg CTAs) may be referred to the Neuro Fellow on call. During Teleradiology hours when the Neuro fellow is not in house, inpt head CTs can be referred to the Teleradiologist.
    • Outside of the above times, all neuro MRI issues should be referred to the Neuro Fellow on call. You can figure that out on amion or from the neuro call schedule usually hanging on the bulletin board. If you can’t find it, ask the resident.

    West Haven VA Triage Instrutions
    Page Navigation
    General Instructions

    Yale Instructions

    VA Instructions

    Teleradiology

    YHP Instuctions

    Phone Use & Numbers
    Calls for urgent radiology procedures at the West Haven VA will be referred to the Yale Diagnostic Radiology ED at 688-6180 during the following hours:
  • 10:00 pm - 8:00 am weekdays
  • 4:00 pm - 8:00 am weekends


  • Otherwise, a VA Radiology Attending is on call during the following hours:
  • 5:00 pm -10:00 pm weekdays
  • 8:00 am - 4:00 pm weekends
  • 8:00 am -10:00 pm holidays
    Requests for emergency radiology procedures during these hours should be directed to the VA Operator who will contact either the technologist on call or radiologist on call, as appropriate. The VA Radiology Attending can be paged directly at (203) 477-4612. All studies done during these hours will be dictated automatically. If the requesting clinician does not see a reading 30 minutes after the completion of a case, they should page the radiologist but in most cases this will not be necessary.

    Starting Feb 11, 2008, the procedure for obtaining emergency MRI, CT and Ultrasound exams during these same hours will change slightly. There is a CT tech in house until 11pm who can be reached via pager 477-2589 or ext 4646 for emergency CTs. Requests for emergency MRI's and ultrasounds to be done during these same hours should be channelled through the VA Operator who will contact the technologist on call. Dr. Taylor developed a set of criteria for emergency procedures which the technologist will automatically come and do; for those requests that fall outside these criteria, the technologist will ask the referring clinician to page the radiologist on duty to discuss.
    For emergency fluoroscopy procedures outside of normal business hours, the Radiology Resident covering the VA will be contacted through the Yale ED at 688-6180 (check www.amion.com to see which resident is covering VA). The VA Radiology Attending carrying the pager listed above is available to assist the resident with these procedures.



  • When the Yale ED Radiology is covering the VA, requests for studies will fall typically in one of two categories:

  • Scenario A: Clinician calls requesting study to be read

  • Scenario B: Clinician calls requesting study approval

    • For all VA calls:
    • Take down all patient information
            (1) Patient name
            (2) Full SSN
            (3) Location (ED or Inpt; for Inpt studies ask which floor)
            (4) Pertinent history
            (5) MD name
            (6) MD pager #
    • Establish the urgency of all cases (this should be obvious from the pertinent history, but often times it isn't).
    • The VA main number is 932-5711 (dial 0 for operator, 4777 for ED)
    • The VA operator can page the CT/US techs and the MOD or SOD should you need to contact them.
      Scenario A: Clinician calls requesting study to be read.
    • After taking pertinent info, tell them you will call back when the study has been read.
    • Get the resident to log-on to the VA computer and connect to the VPN.
    • Pull up the study/studies, and notify the resident when they are ready (they take awhile to load).
    • When the resident reads the case, have him/her fill out a VA preliminary read form.
    • Contact the resident at the VA and provide them with the prelim reading.
    • Fax the prelim reading to the number at the bottom of the sheet.
      Scenario B: Clinician is requesting a study to be done (eg CT or US)
    • Run the patient information by the Yale resident who will read the study (typically the senior).
    • If approved, call the VA and ask the operator to page the CT tech or the US tech, as needed. For inpatients, let the techs know where they are located (e.g., medicine 4W).
    • On weekdays, there is an inhouse CT tech until 11pm. On weekends, there is no scheduled inhouse CT or US tech.

    Teleradiology Instructions
    Page Navigation
    General Instructions

    Yale Instructions

    VA Instructions

    Teleradiology

    YHP Instuctions

    Phone Use & Numbers
    There is a Teleradiologist to read all Shoreline studies and emergent inpatient requests for CTs and plain films during certain hours:
    • 5:30 pm - 11:30 pm weekdays
    • 2:00 pm - 9:30 pm weekends and holidays.
    Check the schedule on the board to see which teleradiologist is on for your shift. Usually, they will call in to let you know they're "live" and to let you know their preference for communicating with them (e.g., email vs phone). If you haven't heard from the teleradiologist early in their shift, give them a call before you get backed up with inpatient read requests, and have to scramble to track someone down.

    The Teleradiologist will read all shoreline studies automatically.

    Only inpatient studies that are emergent should be referred to the Teleradiologist. Staging CTs to look for primary cancer, measure lung nodules, etc are not urgent and are not appropriate for the Teleradiologist. Any problems – defer to the resident.


    Important guidelines:
    • All inpatient head, neck or spine case should be referred to neuroradiology at 83173 (check www.amion.com for fellow on call if no one picks up).
    • All inpatient ultrasound cases are to be read by ED Radiology (in conjunction with the ULS covering attending on weekends and holidays) and never by teleradiology.
    • Typical plain films sent to the Teleradiologist include line placements and chest films / abdominal films for acutely decompensating inpatients (e.g., r/o pneoumonia, r/o SBO, etc). In reality, you will often recieve many requests for less urgent studies (e.g., follow-up on sign outs). Use discretion as to which studies are referred and prioritize more urgent cases.
    • All inpatient CT (except neuro cases) must be approved and protocoled by an ED resident. All inpatient PE protocol and dissection protocol CTs performed during Teleradiology hours are deemed emergent and should be called into the Teleradiologist as soon as they happen regardless of whether a clinician is requesting a reading or not (these studies are approved an protocoled, however, by the ED resident).

    Yale Health Plan Triage Instructions
    Page Navigation
    General Instructions

    Yale Instructions

    VA Instructions

    Teleradiology

    YHP Instuctions

    Phone Use & Numbers
    Occasionally, the Yale Health Plan will call requesting a study to be done at Yale (i.e. ultrasound or CT scan).
    • Take down all patient information and relevant history - keep requester on phone briefly to run it by the resident for approval (expedite the approval).
    • Instruct physician to send patient with requisition form.
    • Patient needs to go to Diagnostic Imaging Front Desk, which is on the 2nd floor of the East Pavilion.
    • Studies performed on YHP patients do not show up on the ED worklist. When a YHP pt has a study after hours, the resident needs to be reminded about the case and needs to call YHP (number should be on the requisition) with the result to be able to discharge the patient.

    Phone Use & Important Numbers
    Page Navigation
    General Instructions

    Yale Instructions

    VA Instructions

    Teleradiology

    YHP Instuctions

    Phone Use & Numbers
    Ultrasound Tech 8-9402, #3
    Neuroradiology 8-3173, 8-6215 (for pager)
    Interventional Radiology 370-0915 (for urgent cases: 785-7026)
    ED - AB Side 8-5213
    ED - C Side 8-4713
    ED - Pedi ED
    8-3333
    ED Radiology Secretary 8-2355
    Guilford ER 453-7123
    Page operator 8-3111
    West-Haven VA 932-5711
    (dial 0 for operator, 4777 for ED)
    • Resident call schedule www.amion.com (log in - yu rad)

    • Radiology resident/faculty pagers can be found posted on one of the boards or on the Yale Dx Radiology intranet (ask the resident for login info)


    Yale ED Spectralink Phone Numbers
     
    AB/North Side
     
    C/South Side
     
    Triage/Charge
    Attending 1 8-6781 Attending 1 8-4260 Charge RN 8-6786
    Attending 2 8-6782 Attending 2 8-4262    
    Chief Resident 8-6783 Chief Resident 8-4290
    Other Numbers
    Resident 1 8-4186 Resident 1 8-9060 AMR 8-9073
    Resident 2
    8-4181 Resident 2 8-4196 HPA 8-8941
    Resident 3 8-9075 Resident 3 8-4279 PFC 8-4147
    Resident 4 8-6785        

  • These numbers can be used to contact clinicians in the ED directly.


    • Forwarding Phones:
    • dial *73 to untransfer a phone.
    • dial *72, followed by phone number of telephone desired to ring in order to forward calls from the phone you are using to the phone # you want.

      Transferring Calls:
    • once you have someone on the phone who needs to speak with a radiologist, ask the person to hold while you transfer (it sounds like you hang up on them so often times they'll hang up while you're transferring the call).
    • Click the phone (i.e. hang up) for 1 second.
    • When you hear the tone, dial the # of the phone you wish to transfer the call to.
    • When the receiving party of that phone picks up, you can hang up your phone.

      New Guidelines (as per Dr. Howie Forman):
    • x88760 and x86369 are no longer active.

    • The new numbers should NOT be shared with clinicians (refer to handouts or ask residents for numbers). They are for outgoing phone calls; communication with our technologists; and communication with other radiologists.
    • Do NOT page someone to these numbers, except under extraordinary circumstances. If clinicians begin to use these numbers, ask them to call you back on x86180.
    • If a clinician needs to reach the attending radiologist, they should be using the RED phone (see handouts or resident for number).
    • Please do NOT forward these new numbers, as that defeats the purpose.
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    Copyright ©2005, Yale University School of Medicine. Last modified August 26, 2008 10:46 PM